The Crowne was amazing thanks to Jeff who greeted us as soon as we arrived making our stay very comfortable! During the evening he accommodated us by calling taxi's and always being so helpful! The pool and view outside was amazing! The convenient Trolley was great bringing us up to the Boardwalk! Truly a great experience! Everyone here was so very pleasant!
Officially a dump! There is actual construction going on in the hotel. Trust me you will be awaken to the sounds of drills and hammers at 8am and it will go on until 7p. We have a great view. A first for me. Construction view. The manager Richard was "kind enough" to give me $50 off my bill. We moved to the diplomat. Cost about $100 more. Worth about $1000 more
Well the reason I'm giving this resort 5 starts is solely based off one person and that is The night manager Max Yoli, I really feel like he should be head of the guest services dept. or hotel itself. My stay was made absolutely impeccable because of him. After arriving on a late flight and being the last person to check in I was placed in a less than satisfactory room ( a room that had not been renovated yet as the hotel is undergoing renovations). However after seeing the room I immediately went to the front desk to see if I could change my room as this was not the room I had seen pictures of on the hotel website. Long story short Max was attentive, respectful, and more than helpful. He advised he would change my room the following morning after checkout and would inform the day manager of these plans. The next morning just as Max had said I was handled by a young lady named Cynthia who was sweet and personable , she informed me she knew the whole situation and that max had left all the necessary information for my room change. I was given my keys and thanked her. I then asked if I could meet the day manager who's name was Ernesto to thank him as well. Unfortunately to my surprise he wasn't as friendly as the other staff or night manager, he seemed arrogant and very dismissive, which is another reason I'm writing this review. I feel as though people who take pride in their work should be recognized and rewarded for their efforts because not everyone goes the extra mile for their employer. I proceeded on with my day and my overall stay and every night I would see max when coming back to the hotel and he would ask me how my stay is going etc. I just value people who have that in them, the ability to be pleasant, caring and accommodating all while dealing with so many different types of people and definitely as said before want them to be recognized .Overall my second room was much better it was comfortable, clean and appealing to the eye. Again I want to thank the hotel staff and especially Max for making my 5 night stay a great one.
This is now the Double tree and it's so much better than the crown plaza. They have done an amazing job. The food and service was amazing. Will definitely be coming back again soon.
Hotel has a beautiful pool with a service cabana for food and drinks (food is good and price is fair, but drinks are small and full of ice). The room is huge and great! The shower hurts a little because the pressure is too high, and they're doing construction both inside the hotel (renovations), and outside (new building). Service was amazing though, staff was great! For the price, you can't beat it. Location is also amazing, walk distance to Walmart - specially good since the rooms have microwaves a big mini fridge. I would recommend for the price benefit!
Crowne Plaza Hollywood Beach Resort is a US Lodging based in Hollywood, Florida. Crowne Plaza Hollywood Beach Resort is located at 4000 S Ocean Dr, Hollywood, FL 33019, USA.
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